How do I make sure all communication with clients is in the project or interview channel?
Technically, the system requires staying on the platform and using
- LD Slack-based chats (in the project or interview channels only, not direct message DM or outside Slack) and
- Slack's call feature, or if you use another video call software sharing the Zoom, Google Meet, etc. video call link within the project or interview channels
for all communication while talent are hired as contractors through LD (as per the FAQ documents pinned and bookmarked in your lde channel).
If you had any specific feedback on this, or any inconveniences caused by this recommendation, let us know.
If a client contacts you outside the project channel in Slack, then you are expected to
- reply there with the RESPONSE below
- reply in the project channel with the RESPONSE below
- copy the message they sent outside the platform and paste it into the project channel
RESPONSE:"@[client] The platform requires that we use Slack-based chat in the interview and project channels only while I’m interviewing / hired as a contractor, so let's stick to those modes of communication. Good for clients: This is so LD can keep statistics on the ~5 hour free trial experience, communication ability, responsiveness, work sessions, and other attributes of talent using the Slack API. This is data that can then be used to present clients with more data on the strengths of our talent. It can also help LD better understand the client's interaction with the talent to make sure it's optimally supported. We can invite any other team members to this Slack as needed of course. If a client wants to hire directly then they can but there’s a platform buyout fee for each talent in such cases. Thanks. Good for talent: For the talent, staying on Slack will significantly improve your LD Talent profile scores, responsiveness score, and your on-platform work experience. This will help you keep getting opportunities on the platform. Hence let’s please keep communication in the project channel."
Thank you for upholding the platform policies and its strength.
Also, for work done during the client’s free trial, the payment schedule for talent is slightly different from the norm -- we have a policy of waiting until the client makes a final decision on whether they will be funding more hours or not. If they decide not to fund more hours, then we like to dissect the situation over a video call and understand in more detail why the client was satisfied with the work sessions and work but did not fund more hours.
The first 5 hours of clients free credits are granted by LD. The second 5 hours of clients' free credits, if applicable, are also granted by LD but are subject to the client posting positive reviews of LD on social media. Those credits are only valid for payment of talent if those positive reviews and social shares remain public for at least 2 weeks after the clients’ post.